
桜きつねこ
I give it 3 stars. The VPN is good, fast, and responsive, no complaints there. But I still can't activate my one-year license. It's going in circles. I try to log in to the app, and it redirects me to the browser to log in. I enter my username and password, everything is correct, and everything is confirmed. That's it. I can log in to the website, but I can't get a refund in the app. So, the money is wasted, and there's no way to get it back.
5 people found this review helpful
AdGuard Software Limited
16 April 2026
Hello! Please clear the Safari cache and website data, reboot your device, and try logging in to the app again. If this does not help, please contact us at support@adguard-vpn.com and describe the issue in detail. We will be delighted to help! Best regards, AdGuard💚

Daniel Andreevich
- Flag inappropriate
- Show review history
VPN is fast and convenient, but it doesn’t work periodically and the program freezes for quite a long time, it also doesn’t even open VPN, it’s just a loading screen, this can happen every few weeks or every few days, why did I buy an annual subscription then and what’s the point for me to extend it further for you? And also sometimes it happens that the speed is written limited, instead of a fast service with a subscription
76 people found this review helpful
AdGuard Software Limited
20 June 2023
Hello! We apologize for these bugs you've encountered with our VPN service! Please contact us from the Support section in our VPN app and our team will help you to resolve all these issues. AdGuard Team 💚

Alex V
It is very difficult to rate this App. I live and use it in Russia. ))) On one hand - when turned on it works very good WhatsApp & YouTube are just working fine... On the other hand - there are moments when the vpn just stops working. It can't connect to the server or says that an unexpected error occurs... And this can last for hours. Than it connects to the server at last and works fine again. May be it is ok for a free version, but for the paid version they offer - such bugs are critical.
13 people found this review helpful
AdGuard Software Limited
3 December 2025
Hello Alex! Due to strict internet restrictions, all VPNs still working in Russia may face temporary issues. So any instability or problems are not caused by errors or bugs in the app. Please contact support@adguard.com — we have recommendations to improve the service on restricted networks. AdGuard Team 💚