GO / Taxi app for Japan visit

54.4K reviews
Content rating
Rated for 3+
5M+
Downloads
Content rating
Rated for 3+
Learn more
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About this app

・GO is most used Taxi App(Taxi booking app)in Japan
GO is Japan's No.1 App (cab app) with the most extensive service coverage, available in all 47 prefectures across Japan! Coverage extends to all major tourist areas, such as Hokkaido, Tokyo, Kyoto, Osaka, Fukuoka, and Okinawa.
80% of time spent on Taxi Apps in Japan is on GO.
You can now sign up with a non-Japanese mobile number.

* Sourced from data.ai by Sensor Tower
- Number of taxi app downloads in Japan(Total of App Store and Google Play)
- Survey period: October 1, 2020 - June 30, 2026
- Among the top 5 taxi apps in Japan, GO has approximately 80% of the market share of total usage time.(Total of iOS and Android smartphone)
- Survey period: January 1, 2021 - June 30, 2026
*Actual app screen may differ.

・Travel around Japan easily with GO
Use GO to hail the nearest Taxi(cab) to get to your destination easily. No more having to stand on the side of the road waiting for one to go by!
- Go easy anywhere on time
- Stress-free Taxi(cab) experience
- Best Taxi(cab) type selection

・From hail to payment in one app by using GO
Do everything from hailing a Taxi(cab), to confirming your ride and paying your fare in the GO app, and go easy anywhere in Japan.

・GO PREMIUM: Request a large luxury van
With the GO app you can easily request a professional, highly-rated driver to pick you up in a luxury van with seating for up to six.
This service is available in major areas of Tokyo and Nagoya.
Visit the webpage below for details.
https://go.goinc.jp/en/premium

・Airport Flat-rate
Get flat-rate fares from a location you specify, such as your home, hotel, a train station or travel destination to select airports. With GO there is no need to make reservations in advance: you can take advantage of this flat-rate even if you want to hail a Taxi right away.
Currently available for: boarding from Tokyo - Haneda/ Narita Airport (Tokyo - Narita is only transfer to the airport).

・Pay your fare cashlessly with GO Pay while you ride
Pay for your fare automatically by adding your credit card in the app and choosing GO Pay in the Taxi. When you arrive at your destination just get out.
No more time wasted dealing with change or credit cards.
*Not available in all Taxis

・Advance Destination Setting
With this feature, you can hail a Taxi and set your destination ahead of time. This eliminates having to explain your destination to the driver, so there is no need to worry if you cannot communicate in Japanese.

・Confirmation Number
Give this number to the driver when your Taxi arrives, then get in. You no longer have to worry about finding your Taxi and being sure you are getting in the right one.

・Reservation Service: Reserve a Taxi for a specific date and time
Our Reservation Service automatically hails a Taxi for you on the date and time you specify. Reservations can be made from 15 minutes to 7 days in advance.
A service charge will apply in addition to the Taxi fare at the time of payment.
*While limited to certain urban areas, new areas being added all the time.

・Tipping Feature
Show your appreciation to your driver by giving them a tip. You can give tips at the end of the ride from the rating screen or from "Usage History / Receipt" in the GO app's menu.
*Tips are optional.

[Notes for using GO]
- If there are no available cars nearby, we may not be able to dispatch a car.
- In addition to fare and pickup fee, GO App charge will apply in some areas.
- Credit cards accepted: Visa / Mastercard / JCB / American Express / Diners Club
- Estimated arrival time is based on current conditions and these may change depending on traffic and other factors.
- Please note that the car request may be cancelled after it has been accepted due to traffic or other reasons.
- Location and push notification permission must be turned on when using this service.
Non-Japanese phone number is now available for registration.
Updated on
Sep 25, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Financial info, App activity and 2 others
  • This app may collect these data types
    Personal info, Messages and 3 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

53.9K reviews
Chad “智弥動” Hargroder
November 19, 2024
It works, I'll say that. It's expensive though, the original charge for a 15 minute ride was ¥2,500 on the screen. It changed to ¥2,900 at the stop for some reason and then the app shows my charge of ¥3,000 because of whatever fee. There are available taxis when I use the app though and it sure beats calling when I can't communicate with the lady on the phone.
31 people found this review helpful
Did you find this helpful?
GO Inc.
November 19, 2024
Thank you for your feedback. We're sorry for the inconvenience. Your feedback will be forwarded to the team and reviewed when we plan for our future updates.
Michael Paddon
September 10, 2026
Consistently low balls the actual price. Tries to upsell you with ridiculous priority tickets. Often can't find a taxi at all IN THE MIDDLE OF TOKYO. Consistently underestimates arrival time by many minutes. Doesn't work near many suburban train stations. Taxi drivers often get the pickup location wrong despite GPS function. Zero ometenashi here. You'll have more luck flagging a taxi down in the street, and it will be quicker and cheaper.
2 people found this review helpful
Did you find this helpful?
GO Inc.
September 10, 2026
Thank you for your review. Please note that the estimated fare and arrival time displayed when requesting a taxi can vary depending on traffic conditions, weather, and other factors. We appreciate your understanding on this matter. We've forwarded your feedback to the team in charge, and we'll use it as a reference to improve our service.
Игорь Цибизов
July 24, 2026
Sometimes it works well. However, around 20% of my rides couldn't be booked because the app kept saying "Current payment method is not available". I tried two different cards with the same result. The biggest issue is that the app doesn't offer an option to pay in cash or directly to the driver by card. Sometimes you can just catch a taxi on the street, but it's really frustrating when this happens on your way to the train station or the
1 person found this review helpful
Did you find this helpful?
GO Inc.
July 24, 2026
Thank you for your review. We'll take care of your concerns. Please contact us using the in-app inquiry form.

What’s new

Thank you for always using GO App.
We have updated GO App to make life better for you!

・Various enhancements and performance improvements