
Linda Morello
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Reset my game to the level I was on,42,358. Due to the glitch that kept the game frozen for days, I had to reinstall the app. Despite having my progress backed up it put me back to level one. UNACCEPTABLE! I've been playing this game for several years & spent too much money on things while playing to lose all that progress & have to start over again. I've sent numerous emails with no response. This is disgusting. Reset my game to the level I was on or refund every penny I spent!
9 people found this review helpful
Linda, we're deeply sorry — losing your level 42,358 progress after reinstalling to escape our freeze bug is unacceptable, and not getting replies to your emails makes it worse. Please try in-app support and we'll make this right.

S Zimm
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Freezes periodically. Right now I'm on level 39,047, and it is frozen hard. It will not proceed to issue a reward and just keeps spinning. I cannot access the settings menu or anything since when I close the app and open it again the reward is the first thing that pops up. after over 39,000 games played, I have a feeling I'm going to have to uninstall it. Whether I recover my levels or not is to be seen. I hope Voodoo contacts me on how to proceed. Tried Play store for PC, but it started me at 1
3 people found this review helpful
Hi S Zimm! That freeze on the reward screen after 39,000+ levels sounds incredibly frustrating — we're really sorry. Our team is actively working on freeze issues. Please update to the latest version and contact us through in-app support so we can help recover your progress.

Michael Gibb
This game is broken. I've been playing it for a long time now, enough to have advanced quite far and achieved a lot. But a bit more than a week ago all of my achievements were erased and all the boosts I had gained were lost. This isn't a one time thing either, as it has happened again in the last 24 hours, with recent purchases I have made also being deleted. Since progress doesn't seem to be retained more than a week now, it may not be worth playing.
1 person found this review helpful
Hi Michael, losing progress and purchases multiple times is a serious issue — we're really sorry this is happening. Please update to the latest version and reach out to our support team so we can investigate your account directly.