
Carly Byrd
Just started not connecting the last month or so. I have two of these and they've been awesome for a couple years! Recently my one bulb quit connecting to the app, after disconnecting and reconnecting it multiple times, I gave up and replaced it with another one I had. That one does the same thing. I'm not sure if there was some recent update to the app but the only way I can control them is if I manually turn the lamp on first (like switch it to "off" and then back "on").
33 people found this review helpful
Signify Netherlands B.V.
February 13, 2026
Hi!
Thanks for reaching out! We’re sorry to hear about the recent connection issues with your bulbs.
We would love to assist you on this and to do so, kindly reach out to us by going to (Discover> Help Center > Live Chat).

Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
92 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Timofei Pushkin
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It kinda works, but: 1. When I try to turn my lamp on/off via the widget I have to wait for a few seconds, sometimes it never happens and I have to open the app. In the app itself this works flawlessly. 2. When creating the widget for the first time when you have a single device it won't allow use to select a device to control and would just do nothing or crash until it suddenly works. 3. Cannot add a device to "Device control" menu in the top bar. The app is shown but no devices can be loaded.
4 people found this review helpful
Signify Netherlands B.V.
March 24, 2024
Good day Timofei.
Thank you for listing the three issues that you faced and leaving us a review. We would love to assist you further on the issues you faced while using the widget function as well as not being able to add your device on the device control.
To do so, please reach out to us by going to (Settings > Help Center > Live Chat or Email).