* Be NICE - because how you treat one another is as important as how you treat your customers...
* Learn to TRUST - it's a crucial part of building strong working relationships
* Instil PRIDE in your team and the work they do; give them all the 'tools' they need to do their jobs well...
* Try to INCLUDE your team in decision-making processes; you can't do it alone, so reach out for their input...
* Generously RECOGNIZE the contributions made and celebrate victories, big and small, because they all count ...
Simple, unpretentious and fun, Hug Your People is a morale-boosting blueprint for success. With its blend of anecdotes and practical advice it will inspire you to build an energized, focused team - the type of team that is at the heart of every great organization.